Help
Support
Contact
Email support@livepairai.com from the address on your account and include what you were trying to do and what happened instead. We answer within one business day.
Billing & credits
Credits are prepaid and never expire; live-session minute packs return undrawn minutes automatically when a session ends. For a charge you don't recognize or a payment that didn't credit, email support@livepairai.com with the receipt or transaction reference. Unused balances are refundable within 14 days of purchase — see Terms.
Account & privacy
You can export your data, clear the assistant's memory, or close your account yourself in Settings → Privacy & data — no support ticket needed. For privacy questions: privacy@livepairai.com.
Security issues
Report vulnerabilities through the responsible-disclosure contact published on our Security page — do not post them publicly.