For repairs and fix-it jobs
Show it what's broken
Not a YouTube rabbit hole for a model number you don't have — a camera session with an agent that sees YOUR sink, YOUR error light, YOUR derailleur, and walks your hands through the fix.
It sees the actual unit, not a generic one
Camera on the thing: the trap under your sink, the washer that won't spin, the dashboard light. The agent reads the label, identifies the model if it's visible, and asks you to reproduce the symptom — 'run it and show me what it does' beats twenty guesses from a stock photo.
Voice, because your hands are busy
No typing with a wrench in one hand. The agent talks you through each step — one action, one check — and waits for 'done' before the next. The checklist lives on the Pad for when you need to glance back.
Safety is a step, not a disclaimer
Unplug it before you open it. Shutoff valve before the fitting. Smell gas — stop and ventilate, no guided repair. Capacitors and sealed units are out of scope and it says so. When the job needs a licensed trade, the honest answer is 'call a pro,' not a hack.
It remembers what already failed
Every step tried is held in state — the hypothesis tested, the part that checked out fine, the thing that made it worse. No loops back to 'did you try restarting it' at step nine.
When it ends, you have a work order
What was broken, what fixed it — or exactly what to tell the pro, including the part number the agent read off the unit. A repair that spans two sessions picks up where it left off, not from page one of the manual.
What it keeps in view during the job
- →The unit — model, label, what the symptom actually looks like
- →Safety — power, water, gas off before the inside gets touched
- →Steps — one hypothesis at a time, cheapest first, checklist on the Pad
- →Tried — what already failed, so nothing gets retried
$3 for 60 minutes, by the minute — cheaper than the service call you're about to book anyway. Fix mode is a session preset; pick Camera as the capture source and point it at the problem.